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How our mail-in repair service works

1

Order your repair online

Choose the repair you need and complete checkout.

2

Send your device to us

Package your console or controller securely and send it to the address provided using a tracked service.

3

We repair & test it

Once your device arrives, we'll complete the repair and test it before return.

4

We send it back to you

Return postage is included in the advertised repair price.

Important information

  • We use Royal Mail Tracked 24 with additional cover where appropriate.
  • You pay for postage to us — we cover postage back to you.
  • If we discover another fault or anything that would increase the repair cost, we'll always contact you for approval first.